A linguagem e a forma como qualquer se expressa é muito importante em qualquer circunstância, mas em especial, dentro das organizações.
Um artigo recente da Moneywatch [4 things a manager should never said] identifica 4 expressões que um responsável de uma organização NUNCA deve dizer a bem da motivação das tropas:
- ‘That’s impossible’ – This flip statement will hurt your credibility in two ways, says Alain. “It is inherently negative and makes the individual who uttered the statement or remark feel like they need to justify it immediately. [Also] using this phrase in excess can expose the user as someone who wantonly trivializes others and their work, even if they don’t really mean to.”
- ‘[John Doe] is a jerk’ – Randomly gossiping about or putting down others will kill confidence in you as a respectable leader. “Even just venting frustration near the coffee machine or in a chat window can prove disastrous. Anyone with an axe to grind can forward your vent simply by clicking [send],” says Alain.
- ‘My way or the highway’ – Real leaders don’t give ultimatums. “Ultimatums like this one don’t usually solve anything. In fact, open threats often lead to grievances and even litigation,” says Alain.
- ‘I’m always right’ – Using this phrase is the equivalent of taping the word “narcissist” to your forehead. “Anyone tempted to use this phrase runs the danger of being perceived as distant, haughty and self-aggrandized,” say Alain.